Archives West Finding Aid
Table of Contents
Seattle City Light Customer Service Administration Records, 1982-2001
Overview of the Collection
- Creator
- Seattle City Light
- Title
- Seattle City Light Customer Service Administration Records
- Dates
- 1982-2001 (inclusive)19822001
1991-1998 (bulk) - Quantity
- 8 cubic feet, (8 boxes)
- Collection Number
- 1205-02
- Summary
- Administrative records of the City Light Branch that interacts directly with customers
- Repository
-
Seattle Municipal Archives
Seattle Municipal Archives
Office of the City Clerk
City of Seattle
PO Box 94728
98124-4728
Seattle, WA
Telephone: 2062337807
Fax: 2063869025
archives@seattle.gov - Access Restrictions
-
Records are open to the public.
- Languages
- English
- Sponsor
- Funding for processing this record series was provided through a grant from the National Historical Publications and Records Commission.
Historical NoteReturn to Top
City Light provides electricity and electrical and conservation services to its public and private customers. It is the largest public utility in the Pacific Northwest. Public responsibility for electrical energy dates to 1890 with creation of the Department of Lighting and Water Works. In 1902, Seattle voters passed a bond issue to develop hydroelectric power on the Cedar River under the administration of the Water Department. Electricity from this development began to serve Seattle in 1905. A City Charter amendment in 1910 created the Lighting Department. Under the leadership of Superintendent James D. Ross, the department developed the Skagit River hydroelectric project which began supplying power in 1924. Both public and private power was supplied to Seattle until 1951 when the City purchased the private electrical power supply operations, making the Lighting Department the sole supplier. The Boundary Project in northeastern Washington began operations in 1967 and supplied over half of City Light's power generation. By the early 21st century, approximately ten percent of City Light's income came from the sale of surplus energy to customers in the Northwest and Southwest with the remainder of City Light's financial support coming from customer revenue. The current name of the agency was adopted in 1978 when the Department was reorganized.
Content DescriptionReturn to Top
Records of the Deputy Superintendent for Customer Services and deputies of the branch’s predecessor units. Included are administrative records regarding the customer relations and account services division, and energy management services division. Topics include customer service, appliance repair, billing, collections, and accounts of several large commercial/industrial customers. Also included are City Light management and executive team distributions and work product, as well as records of the Large Public Power Council, kept by Deputy Superintendent Andrew Lofton, who served on the Council’s Competition Task Force.
Use of the CollectionReturn to Top
Preferred Citation
[Item and date], Seattle City Light Customer Service Administration Records , Record Series 1205-02. Box [number], Folder [number]. Seattle Municipal Archives.
Administrative InformationReturn to Top
Arrangement
Arranged into two series: Customer Accounts and Energy Services, and Customer Services Branch. Arranged by file code number within each series.
Detailed Description of the CollectionReturn to Top
The following section contains a detailed listing of the materials in the collection.
Customer Accounts and Energy Services, Return to Top
Container(s) | Description | Dates |
---|---|---|
Box/Folder | ||
1/1 | Appliance Repair |
1989 |
1/2 | Appliance Repair |
1989 |
1/3 | Appliance Repair |
1990 |
1/4 | Appliance Repair |
1991-1992 |
1/5 | Energy Management Services
Division Goals and Objectives |
1990-1991 |
1/6 | Energy Management Services
Division Goals and Objectives Update |
1992 |
1/7 | Energy Management Services
Division Goals and Objectives Update |
1991-1992 |
1/8 | Energy Management Services
Division Performance Measures Update |
1990-1994 |
1/9 | Energy Management Services
Division Program Plans and Performance Measures |
1991 |
1/10 | Account Services
Division |
1991-1993 |
1/11 | New Bill Format |
1991 |
1/12 | Bill Format |
1992-1994 |
1/13 | Correspondence |
1992 |
1/14 | Credit -
Collections |
1987-1991 |
1/15 | Credit -
Uncollectibles |
1987-1991 |
1/16 | Credit and
Collection |
1992-1994 |
1/17 | Credit and Collection -
Uncollectibles / Write-Offs |
1992-1994 |
1/18 | Credit Modules |
1990-1992 |
1/19 | Customer Information
Center |
1988-1989 |
1/20 | Customer Information
Center |
1988-1992 |
1/21 | Customer Telephone Assistance
Unit - General |
1990-1991 |
1/22 | Customer Telephone Assistance
Unit - General |
1991-1992 |
1/23 | Customer Telephone Assistance
Unit - Call Statistics |
1991 |
1/24 | Customer Telephone Assistance
Unit - Incentive Award Program |
1988-1992 |
1/25 | Customer Telephone Assistance
Unit - Outages |
1991-1992 |
1/26 | Customer Telephone Assistance
Unit - Productivity Work Team |
1991-1992 |
1/27 | Customer Service
Center |
1992 |
1/28 | Disaster Plan |
1991 |
1/29 | Five Year Automation and
Technology Plan |
1990-1991 |
1/30 | Goals and Objectives -
Divisions |
1991-1992 |
2/1 | Language Line |
1990 |
2/2 | Legislative
Correspondence |
1992-1993 |
2/3 | Low Income Energy
Assistance |
1987-1992 |
2/4 | Low Income Energy Assistance
Rate |
1988-1992 |
2/5 | Martin Selig
Account |
1988-1993 |
2/6 | Windows |
1992 |
2/7 | Major Accounts
Unit |
1991-1994 |
2/8 | Customers - Major
Accounts |
1991-1995 |
2/9 | Customers -
Boeing |
1992-1993 |
2/10 | Customers - Seattle Film
Works |
1991 |
2/11 | Haverman Case (Marijuana
Grower) |
1993 |
2/12 | R. W. Beck Report |
1994-1995 |
2/13 | Facilities
Planning |
1986-1993 |
2/14 | North Seattle Service
Center |
1985-1994 |
2/15 | South Service
Center |
1983-1990 |
2/16 | Power Control
Center |
1983-1984 |
2/17 | Skagit / Boundary
Facilities |
1989-1990 |
2/18 | First Hill
Substation |
1994 |
2/19 | Accountability
Statements |
1993-1994 |
2/20 | Diversity |
1991-1994 |
2/21 | History of City
Light |
1963-1994 |
2/22 | Strategic Resource Planning
Oversight Committee |
1993-1994 |
3/1 | WE 2000 Task
Force |
1993-1994 |
3/2 | Management
Principles |
1986 |
3/3 | Information
Highway |
1994-1995 |
3/4 | Retail Wheeling |
1994-1995 |
3/5 | Gainsharing |
1994-1995 |
3/6 | Co-Sponsors, Strategic
Initiatives |
1994 |
3/7 | Strategic
Initiatives |
1994 |
Customer Services Branch, Return to Top
Container(s) | Description | Dates |
---|---|---|
Box/Folder | ||
3/8 | Action Plans - SE Seattle,
Central Area |
1997 |
3/9 | Action Required From the
Superintendent's Office |
1995-1996 |
3/10 | Executive Team |
1998 |
3/11 | Laptop Project |
1998 |
3/12 | CSB Direct Report's
Meeting |
1995-1996 |
3/13 | CSB Direct Report's
Meeting |
1996 |
3/14 | CSB Direct Report's
Meeting |
1997-1998 |
3/15 | Director's
Meetings |
1996-1997 |
3/16 | Customer Service
Benchmarks |
1996-1997 |
3/17 | Accountability
Agreements |
1996-1998 |
3/18 | Budget |
1996-1998 |
3/19 | Green Boxes |
1996 |
3/20 | Sponsorships |
1997-1998 |
3/21 | Customer Services Branch, All
Staff Meeting |
1997 |
3/22 | Performance Objectives -
Directors and Executive Team |
1998 |
3/23 | Budget Abrogation Status
Report |
1995 |
3/24 | Emergency
Procedures |
1996-1998 |
3/25 | Leadership Team |
1996-1998 |
3/26 | Customer Services Branch
Leadership Team Meetings |
1998 |
3/27 | Customer Services Branch
Workplan |
1996 |
3/28 | Jackson Place Community
Council |
1996 |
3/29 | Jackson Place Community
Council |
1996 |
3/30 | Customer Services Branch
Reorganization |
1997 |
4/1 | Customer Services Branch
Reorganization |
1996-1997 |
4/2 | Average Payment
Plan |
1996 |
4/3 | Customer Information
System |
1996-1999 |
4/4 | Credit and Customer
Accounts |
1995 |
4/5 | Customer Relations / Account
Services Division Misc |
1996-1998 |
4/6 | Customer Relations / Account
Services Division Misc |
1996-1997 |
4/7 | Customer Service
Center |
1995-1997 |
4/8 | Meter Reading |
1995-1996 |
4/9 | Martin Selig |
1996-1998 |
4/10 | Account
Executives |
1998 |
4/11 | Boeing |
1996-1997 |
4/12 | Costco Wholesale |
1998 |
4/13 | Seattle Times |
1997 |
4/14 | Business Planning
Unit |
1996-1998 |
4/15 | Customer
Information |
1997-1998 |
4/16 | Community
Conservation |
1995-1997 |
4/17 | Energy Management Services
Division |
1996-1997 |
4/18 | Energy Management Services
Division |
1996-1997 |
4/19 | Energy Management Services
Division |
1997-1998 |
4/20 | Goals |
1997 |
4/21 | Commercial
Industrial |
1995-1997 |
5/1 | Commercial Industrial
Section |
1997-1998 |
5/2 | Community Conservation
Section |
1997-1998 |
5/3 | Evaluation Unit |
1995-1997 |
5/4 | Lighting Design
Lab |
1995-1997 |
5/5 | Policy and Planning
Unit |
1995-1997 |
5/6 | Kawabe House - Hearing
Officer |
1996-1998 |
5/7 | Account Services / Customer
Relations / Energy Management Team (ACE) |
1995-1996 |
5/8 | City Light Business
Plan |
1991-1992 |
5/9 | City Light Business
Plan |
1995 |
5/10 | City Light Business Plan
Briefing |
1995-1996 |
5/11 | Solving the Mysteries of
Managing |
1995-1997 |
5/12 | Supervisors Off and
Running |
1996-1997 |
5/13 | Annual Reports |
1995-1997 |
5/14 | Information From the
Superintendent |
1997-1998 |
5/15 | Information From the
Superintendent |
1995-1997 |
5/16 | "For Your
Information" |
1996-1998 |
5/17 | "Priority" |
1996-1998 |
5/18 | Strategic Resources
Assessment |
1996 |
5/19 | Customer Information System
(CIS) |
1997 |
5/20 | Financial
Information |
1996-1998 |
5/21 | 360 Degree Feedback
Process |
1997-1998 |
5/22 | Labor Relations |
1995-1998 |
5/23 | Joint Labor Management
Meeting |
1995-1998 |
5/24 | Department Policy and
Procedure |
1982-1996 |
5/25 | Public Outreach
Campaign |
1997-1998 |
5/26 | Bright Ideas |
1995 |
5/27 | Light, Power and
Pride |
1997-1998 |
5/28 | Regional Issues Steering
Committee |
1997-1998 |
5/29 | Regional Issues Steering
Committee |
1996-1997 |
5/30 | Blacks In
Government |
1996 |
5/31 | Nordstrom |
1996-1997 |
5/32 | Contracts |
1995-1998 |
5/33 | New Services - Customer
Contracts |
1997 |
6/1 | Safety |
1995-1997 |
6/2 | Safety |
1997-1998 |
6/3 | Reports |
1995-1996 |
6/4 | Retail Market
Strategy |
1997 |
6/5 | Veterans |
1996 |
6/6 | Vision / Mission
Statement |
1997 |
6/7 | City Light / Seattle Public
Utilities Relationship |
1997-1998 |
6/8 | Joint Meter
Reading |
1995 |
6/9 | Work Plan Program |
1996-1997 |
6/10 | Managing Productive
Hours |
1995 |
6/11 | Customer Service
Initiatives |
1996 |
6/12 | Rating Agencies |
1997 |
6/13 | Electrical Rates and
Provisions |
1996 |
6/14 | Electrical Rates and
Provisions |
1996-1998 |
6/15 | Regional Review |
1996 |
6/16 | Annual Audit |
1996-1997 |
6/17 | Issue Papers |
1996-1997 |
6/18 | Appliance Repair Issue
Paper |
1996 |
6/19 | Contracts With Retail
Customers |
1997 |
6/20 | Franchises |
1996 |
6/21 | Low Income
Assistance |
1995 |
6/22 | Washington Natural Gas /
Puget Power Merger - Issue Paper |
1996 |
6/23 | Briefing Papers |
1996 |
6/24 | Retail Wheeling (Puget
Power) |
1996 |
6/25 | Early Separation Incentive
Program |
1996 |
6/26 | Customer Service
Consolidation |
1996-1997 |
6/27 | Broadbanding Demo
Project |
1996 |
6/28 | Electric Utility
Benchmarks |
1996 |
6/29 | Retail Services
Project |
1997-1998 |
6/30 | Retail Services Project /
Team |
1997 |
6/31 | Retail Services Project /
Team |
1996 |
6/32 | Utility Cost Watch
Services |
1998 |
6/33 | Schedule 44 |
1996-1997 |
6/34 | Energy Management Services
Plan |
1996-1997 |
6/35 | Energy Services /
Products |
1996 |
6/36 | Strategic Systems
Planning |
1996 |
7/1 | Planning Review |
1996 |
7/2 | Departmental Performance
Measures (City Light) |
1996-1998 |
7/3 | Suburban
Franchises |
1997-1998 |
7/4 | MeterNet Plan |
1998 |
7/5 | Product and
Services |
1997-1998 |
7/6 | Web Oversight
Committee |
1998 |
7/7 | Customer Choice |
1997-1998 |
7/8 | Public Engagement - "Power
comes To the Neighborhoods" |
1998 |
7/9 | Affirmative
Action |
1996-1997 |
7/10 | Affirmative
Action |
1997-1998 |
7/11 | City Council |
1995 |
7/12 | City Council - Birmingham
Steel |
1995-1997 |
7/13 | Seattle Housing
Authority |
1997 |
7/14 | Housing and Human
Services |
1995-1998 |
7/15 | Legislation |
1995-1997 |
7/16 | Restructuring Electric
Industry |
1997-1998 |
7/17 | Utilities and Environmental
Management Committee |
1996 |
7/18 | Executive Services
Department |
1995-1996 |
7/19 | Economic Development
Cluster |
1996 |
7/20 | Seattle Utilities Customer
Service Group |
1996 |
7/21 | Department of Construction
and Land Use |
1996 |
7/22 | Office of the
Mayor |
1997-1998 |
7/23 | Mentoring Program |
1996 |
7/24 | Utilities Cluster /
Reorganization |
1996 |
7/25 | Joint Billing |
1996-1997 |
7/26 | Consolidated Customer Service
Project |
1997-1998 |
7/27 | NW Research Group "Market
Research Services" |
1997-1998 |
7/28 | Call Center |
1998 |
7/29 | Seattle Public
Utilities |
1997 |
7/30 | Sustainability
Program |
1998 |
7/31 | American Public Power
Association |
1995-1996 |
7/32 | American Public Power
Association |
1999 |
7/33 | Bonneville Power
Administration |
1995-1996 |
8/1 | Electric Power Research
Institute |
1995-1997 |
8/2 | Large Public Power
Council |
1995-1997 |
8/3 | Large Public Power
Council |
1997-1999 |
8/4 | Large Public Power
Council |
1997 |
8/5 | Large Public Power
Council |
1996 |
8/6 | Large Public Power
Council |
1996-1997 |
8/7 | Large Public Power
Council |
1996 |
8/8 | Large Public Power
Council |
1996 |
8/9 | Northwest Power Planning
Council |
1996 |
8/10 | Pacific Northwest Utilities
Conference Committee |
1995 |
8/11 | International Brotherhood of
Electrical Workers |
1995-1996 |
8/12 | IFPTE Local 17 |
1995-1999 |
8/13 | Northwest Public Power
Association Surveys |
1996-1997 |
8/14 | Washington Natural Gas -
Puget Power Merger |
1996 |
8/15 | Washington Dept of Community,
Trade and Economic Development - Low-Income Home Energy Assistance |
1996 |
8/16 | Regional Transit
Authority |
1997 |
8/17 | American Association of
Blacks in Energy |
1998 |
8/18 | Accountability
Agreements |
1995-1996 |
8/19 | Combined Customer Service
System, Focus Group, Customers |
1998-1999 |
8/20 | Low-Income Home Energy
Assistance Program |
1996 |
8/21 | Northwest Energy Efficiency
Alliance |
2001 |
8/22 | Northwest Energy Efficiency
Alliance |
2001 |
8/23 | Utility Cost Watch
Services |
1997 |
8/24 | Work Program |
1996 |
Names and SubjectsReturn to Top
Subject Terms
- Collecting of accounts--Washington--Seattle
- Electric meters
Personal Names
- Lofton, Andrew
Corporate Names
- Seattle City Light
- Large Public Power Council
Geographical Names
- Seattle (Wash.)