Seattle City Light Customer Service Administration Records, 1982-2001  PDF

Overview of the Collection

Creator
Seattle City Light
Title
Seattle City Light Customer Service Administration Records
Dates
1982-2001 (inclusive)
1991-1998 (bulk)
Quantity
8 cubic feet, (8 boxes)
Collection Number
1205-02
Summary
Administrative records of the City Light Branch that interacts directly with customers
Repository
Seattle Municipal Archives
Seattle Municipal Archives
Office of the City Clerk
City of Seattle
PO Box 94728
98124-4728
Seattle, WA
Telephone: 206-233-7807
Fax: 206-386-9025
archives@seattle.gov
Access Restrictions

Records are open to the public.

Languages
English
Sponsor
Funding for processing this record series was provided through a grant from the National Historical Publications and Records Commission.


Historical NoteReturn to Top

City Light provides electricity and electrical and conservation services to its public and private customers. It is the largest public utility in the Pacific Northwest. Public responsibility for electrical energy dates to 1890 with creation of the Department of Lighting and Water Works. In 1902, Seattle voters passed a bond issue to develop hydroelectric power on the Cedar River under the administration of the Water Department. Electricity from this development began to serve Seattle in 1905. A City Charter amendment in 1910 created the Lighting Department. Under the leadership of Superintendent James D. Ross, the department developed the Skagit River hydroelectric project which began supplying power in 1924. Both public and private power was supplied to Seattle until 1951 when the City purchased the private electrical power supply operations, making the Lighting Department the sole supplier. The Boundary Project in northeastern Washington began operations in 1967 and supplied over half of City Light's power generation. By the early 21st century, approximately ten percent of City Light's income came from the sale of surplus energy to customers in the Northwest and Southwest with the remainder of City Light's financial support coming from customer revenue. The current name of the agency was adopted in 1978 when the Department was reorganized.

Content DescriptionReturn to Top

Records of the Deputy Superintendent for Customer Services and deputies of the branch’s predecessor units. Included are administrative records regarding the customer relations and account services division, and energy management services division. Topics include customer service, appliance repair, billing, collections, and accounts of several large commercial/industrial customers. Also included are City Light management and executive team distributions and work product, as well as records of the Large Public Power Council, kept by Deputy Superintendent Andrew Lofton, who served on the Council’s Competition Task Force.

Use of the CollectionReturn to Top

Preferred Citation

[Item and date], Seattle City Light Customer Service Administration Records , Record Series 1205-02. Box [number], Folder [number]. Seattle Municipal Archives.

Administrative InformationReturn to Top


Detailed Description of the CollectionReturn to Top

The following section contains a detailed listing of the materials in the collection.

Customer Accounts and Energy Services, Return to Top

Container(s) Description Dates
Box/Folder
1/1
Appliance Repair
1989
1/2
Appliance Repair
1989
1/3
Appliance Repair
1990
1/4
Appliance Repair
1991-1992
1/5
Energy Management Services Division Goals and Objectives
1990-1991
1/6
Energy Management Services Division Goals and Objectives Update
1992
1/7
Energy Management Services Division Goals and Objectives Update
1991-1992
1/8
Energy Management Services Division Performance Measures Update
1990-1994
1/9
Energy Management Services Division Program Plans and Performance Measures
1991
1/10
Account Services Division
1991-1993
1/11
New Bill Format
1991
1/12
Bill Format
1992-1994
1/13
Correspondence
1992
1/14
Credit - Collections
1987-1991
1/15
Credit - Uncollectibles
1987-1991
1/16
Credit and Collection
1992-1994
1/17
Credit and Collection - Uncollectibles / Write-Offs
1992-1994
1/18
Credit Modules
1990-1992
1/19
Customer Information Center
1988-1989
1/20
Customer Information Center
1988-1992
1/21
Customer Telephone Assistance Unit - General
1990-1991
1/22
Customer Telephone Assistance Unit - General
1991-1992
1/23
Customer Telephone Assistance Unit - Call Statistics
1991
1/24
Customer Telephone Assistance Unit - Incentive Award Program
1988-1992
1/25
Customer Telephone Assistance Unit - Outages
1991-1992
1/26
Customer Telephone Assistance Unit - Productivity Work Team
1991-1992
1/27
Customer Service Center
1992
1/28
Disaster Plan
1991
1/29
Five Year Automation and Technology Plan
1990-1991
1/30
Goals and Objectives - Divisions
1991-1992
2/1
Language Line
1990
2/2
Legislative Correspondence
1992-1993
2/3
Low Income Energy Assistance
1987-1992
2/4
Low Income Energy Assistance Rate
1988-1992
2/5
Martin Selig Account
1988-1993
2/6
Windows
1992
2/7
Major Accounts Unit
1991-1994
2/8
Customers - Major Accounts
1991-1995
2/9
Customers - Boeing
1992-1993
2/10
Customers - Seattle Film Works
1991
2/11
Haverman Case (Marijuana Grower)
1993
2/12
R. W. Beck Report
1994-1995
2/13
Facilities Planning
1986-1993
2/14
North Seattle Service Center
1985-1994
2/15
South Service Center
1983-1990
2/16
Power Control Center
1983-1984
2/17
Skagit / Boundary Facilities
1989-1990
2/18
First Hill Substation
1994
2/19
Accountability Statements
1993-1994
2/20
Diversity
1991-1994
2/21
History of City Light
1963-1994
2/22
Strategic Resource Planning Oversight Committee
1993-1994
3/1
WE 2000 Task Force
1993-1994
3/2
Management Principles
1986
3/3
Information Highway
1994-1995
3/4
Retail Wheeling
1994-1995
3/5
Gainsharing
1994-1995
3/6
Co-Sponsors, Strategic Initiatives
1994
3/7
Strategic Initiatives
1994

Customer Services Branch, Return to Top

Container(s) Description Dates
Box/Folder
3/8
Action Plans - SE Seattle, Central Area
1997
3/9
Action Required From the Superintendent's Office
1995-1996
3/10
Executive Team
1998
3/11
Laptop Project
1998
3/12
CSB Direct Report's Meeting
1995-1996
3/13
CSB Direct Report's Meeting
1996
3/14
CSB Direct Report's Meeting
1997-1998
3/15
Director's Meetings
1996-1997
3/16
Customer Service Benchmarks
1996-1997
3/17
Accountability Agreements
1996-1998
3/18
Budget
1996-1998
3/19
Green Boxes
1996
3/20
Sponsorships
1997-1998
3/21
Customer Services Branch, All Staff Meeting
1997
3/22
Performance Objectives - Directors and Executive Team
1998
3/23
Budget Abrogation Status Report
1995
3/24
Emergency Procedures
1996-1998
3/25
Leadership Team
1996-1998
3/26
Customer Services Branch Leadership Team Meetings
1998
3/27
Customer Services Branch Workplan
1996
3/28
Jackson Place Community Council
1996
3/29
Jackson Place Community Council
1996
3/30
Customer Services Branch Reorganization
1997
4/1
Customer Services Branch Reorganization
1996-1997
4/2
Average Payment Plan
1996
4/3
Customer Information System
1996-1999
4/4
Credit and Customer Accounts
1995
4/5
Customer Relations / Account Services Division Misc
1996-1998
4/6
Customer Relations / Account Services Division Misc
1996-1997
4/7
Customer Service Center
1995-1997
4/8
Meter Reading
1995-1996
4/9
Martin Selig
1996-1998
4/10
Account Executives
1998
4/11
Boeing
1996-1997
4/12
Costco Wholesale
1998
4/13
Seattle Times
1997
4/14
Business Planning Unit
1996-1998
4/15
Customer Information
1997-1998
4/16
Community Conservation
1995-1997
4/17
Energy Management Services Division
1996-1997
4/18
Energy Management Services Division
1996-1997
4/19
Energy Management Services Division
1997-1998
4/20
Goals
1997
4/21
Commercial Industrial
1995-1997
5/1
Commercial Industrial Section
1997-1998
5/2
Community Conservation Section
1997-1998
5/3
Evaluation Unit
1995-1997
5/4
Lighting Design Lab
1995-1997
5/5
Policy and Planning Unit
1995-1997
5/6
Kawabe House - Hearing Officer
1996-1998
5/7
Account Services / Customer Relations / Energy Management Team (ACE)
1995-1996
5/8
City Light Business Plan
1991-1992
5/9
City Light Business Plan
1995
5/10
City Light Business Plan Briefing
1995-1996
5/11
Solving the Mysteries of Managing
1995-1997
5/12
Supervisors Off and Running
1996-1997
5/13
Annual Reports
1995-1997
5/14
Information From the Superintendent
1997-1998
5/15
Information From the Superintendent
1995-1997
5/16
"For Your Information"
1996-1998
5/17
"Priority"
1996-1998
5/18
Strategic Resources Assessment
1996
5/19
Customer Information System (CIS)
1997
5/20
Financial Information
1996-1998
5/21
360 Degree Feedback Process
1997-1998
5/22
Labor Relations
1995-1998
5/23
Joint Labor Management Meeting
1995-1998
5/24
Department Policy and Procedure
1982-1996
5/25
Public Outreach Campaign
1997-1998
5/26
Bright Ideas
1995
5/27
Light, Power and Pride
1997-1998
5/28
Regional Issues Steering Committee
1997-1998
5/29
Regional Issues Steering Committee
1996-1997
5/30
Blacks In Government
1996
5/31
Nordstrom
1996-1997
5/32
Contracts
1995-1998
5/33
New Services - Customer Contracts
1997
6/1
Safety
1995-1997
6/2
Safety
1997-1998
6/3
Reports
1995-1996
6/4
Retail Market Strategy
1997
6/5
Veterans
1996
6/6
Vision / Mission Statement
1997
6/7
City Light / Seattle Public Utilities Relationship
1997-1998
6/8
Joint Meter Reading
1995
6/9
Work Plan Program
1996-1997
6/10
Managing Productive Hours
1995
6/11
Customer Service Initiatives
1996
6/12
Rating Agencies
1997
6/13
Electrical Rates and Provisions
1996
6/14
Electrical Rates and Provisions
1996-1998
6/15
Regional Review
1996
6/16
Annual Audit
1996-1997
6/17
Issue Papers
1996-1997
6/18
Appliance Repair Issue Paper
1996
6/19
Contracts With Retail Customers
1997
6/20
Franchises
1996
6/21
Low Income Assistance
1995
6/22
Washington Natural Gas / Puget Power Merger - Issue Paper
1996
6/23
Briefing Papers
1996
6/24
Retail Wheeling (Puget Power)
1996
6/25
Early Separation Incentive Program
1996
6/26
Customer Service Consolidation
1996-1997
6/27
Broadbanding Demo Project
1996
6/28
Electric Utility Benchmarks
1996
6/29
Retail Services Project
1997-1998
6/30
Retail Services Project / Team
1997
6/31
Retail Services Project / Team
1996
6/32
Utility Cost Watch Services
1998
6/33
Schedule 44
1996-1997
6/34
Energy Management Services Plan
1996-1997
6/35
Energy Services / Products
1996
6/36
Strategic Systems Planning
1996
7/1
Planning Review
1996
7/2
Departmental Performance Measures (City Light)
1996-1998
7/3
Suburban Franchises
1997-1998
7/4
MeterNet Plan
1998
7/5
Product and Services
1997-1998
7/6
Web Oversight Committee
1998
7/7
Customer Choice
1997-1998
7/8
Public Engagement - "Power comes To the Neighborhoods"
1998
7/9
Affirmative Action
1996-1997
7/10
Affirmative Action
1997-1998
7/11
City Council
1995
7/12
City Council - Birmingham Steel
1995-1997
7/13
Seattle Housing Authority
1997
7/14
Housing and Human Services
1995-1998
7/15
Legislation
1995-1997
7/16
Restructuring Electric Industry
1997-1998
7/17
Utilities and Environmental Management Committee
1996
7/18
Executive Services Department
1995-1996
7/19
Economic Development Cluster
1996
7/20
Seattle Utilities Customer Service Group
1996
7/21
Department of Construction and Land Use
1996
7/22
Office of the Mayor
1997-1998
7/23
Mentoring Program
1996
7/24
Utilities Cluster / Reorganization
1996
7/25
Joint Billing
1996-1997
7/26
Consolidated Customer Service Project
1997-1998
7/27
NW Research Group "Market Research Services"
1997-1998
7/28
Call Center
1998
7/29
Seattle Public Utilities
1997
7/30
Sustainability Program
1998
7/31
American Public Power Association
1995-1996
7/32
American Public Power Association
1999
7/33
Bonneville Power Administration
1995-1996
8/1
Electric Power Research Institute
1995-1997
8/2
Large Public Power Council
1995-1997
8/3
Large Public Power Council
1997-1999
8/4
Large Public Power Council
1997
8/5
Large Public Power Council
1996
8/6
Large Public Power Council
1996-1997
8/7
Large Public Power Council
1996
8/8
Large Public Power Council
1996
8/9
Northwest Power Planning Council
1996
8/10
Pacific Northwest Utilities Conference Committee
1995
8/11
International Brotherhood of Electrical Workers
1995-1996
8/12
IFPTE Local 17
1995-1999
8/13
Northwest Public Power Association Surveys
1996-1997
8/14
Washington Natural Gas - Puget Power Merger
1996
8/15
Washington Dept of Community, Trade and Economic Development - Low-Income Home Energy Assistance
1996
8/16
Regional Transit Authority
1997
8/17
American Association of Blacks in Energy
1998
8/18
Accountability Agreements
1995-1996
8/19
Combined Customer Service System, Focus Group, Customers
1998-1999
8/20
Low-Income Home Energy Assistance Program
1996
8/21
Northwest Energy Efficiency Alliance
2001
8/22
Northwest Energy Efficiency Alliance
2001
8/23
Utility Cost Watch Services
1997
8/24
Work Program
1996

Names and SubjectsReturn to Top

  • Subject Terms :
  • Collecting of accounts--Washington--Seattle
  • Electric meters
  • Personal Names :
  • Lofton, Andrew
  • Corporate Names :
  • Seattle City Light
  • Large Public Power Council
  • Geographical Names :
  • Seattle (Wash.)