1205_02WaSMAR Guide to the Seattle City Light Customer Service Administration Records 1982-2001 Seattle City Light Customer Service Administration Records Finding aid prepared by Janet Ness Funding for processing this record series was provided through a grant from the National Historical Publications and Records Commission. Seattle Municipal Archives © 2010
PO Box 94728 600 Fourth Avenue, Floor 3 Seattle, WA 98124-4728 Phone: 206/233-7807 Email: archives@seattle.gov http://www.seattle.gov/cityarchives
Finding aid encoded by Janet Ness 2010 Finding aid written in English. Finding aid based on DACS ( Describing Archives: A Content Standard). Seattle Municipal Archives
PO Box 94728 600 Fourth Avenue, Floor 3 Seattle, WA 98124-4728 Phone: 206/233-7807 Email: archives@seattle.gov http://www.seattle.gov/cityarchives
1205-02 Seattle City Light Seattle City Light Customer Service Administration Records 1982-2001 1991-1998 8 cubic feet 8 boxes Administrative records of the City Light Branch that interacts directly with customers Collection materials are in English Historical Note

City Light provides electricity and electrical and conservation services to its public and private customers. It is the largest public utility in the Pacific Northwest. Public responsibility for electrical energy dates to 1890 with creation of the Department of Lighting and Water Works. In 1902, Seattle voters passed a bond issue to develop hydroelectric power on the Cedar River under the administration of the Water Department. Electricity from this development began to serve Seattle in 1905. A City Charter amendment in 1910 created the Lighting Department. Under the leadership of Superintendent James D. Ross, the department developed the Skagit River hydroelectric project which began supplying power in 1924. Both public and private power was supplied to Seattle until 1951 when the City purchased the private electrical power supply operations, making the Lighting Department the sole supplier. The Boundary Project in northeastern Washington began operations in 1967 and supplied over half of City Light's power generation. By the early 21st century, approximately ten percent of City Light's income came from the sale of surplus energy to customers in the Northwest and Southwest with the remainder of City Light's financial support coming from customer revenue. The current name of the agency was adopted in 1978 when the Department was reorganized.

Records of the Deputy Superintendent for Customer Services and deputies of the branch’s predecessor units. Included are administrative records regarding the customer relations and account services division, and energy management services division. Topics include customer service, appliance repair, billing, collections, and accounts of several large commercial/industrial customers. Also included are City Light management and executive team distributions and work product, as well as records of the Large Public Power Council, kept by Deputy Superintendent Andrew Lofton, who served on the Council’s Competition Task Force.

Arranged into two series: Customer Accounts and Energy Services, and Customer Services Branch. Arranged by file code number within each series.

Records are open to the public.

[Item and date], Seattle City Light Customer Service Administration Records , Record Series 1205-02. Box [number], Folder [number]. Seattle Municipal Archives.

This collection is indexed under the following headings in the online catalog. Researchers desiring materials about related topics, persons, or places should search the catalog using these headings.

Lofton, Andrew Seattle City Light Large Public Power Council Seattle (Wash.) Electric meters Collecting of accounts--Washington--Seattle Seattle Public Utilities

The following section contains a detailed listing of the materials in the collection.

Customer Accounts and Energy Services 1/1 Appliance Repair 1989 1/2 Appliance Repair 1989 1/3 Appliance Repair 1990 1/4 Appliance Repair 1991-1992 1/5 Energy Management Services Division Goals and Objectives 1990-1991 1/6 Energy Management Services Division Goals and Objectives Update 1992 1/7 Energy Management Services Division Goals and Objectives Update 1991-1992 1/8 Energy Management Services Division Performance Measures Update 1990-1994 1/9 Energy Management Services Division Program Plans and Performance Measures 1991 1/10 Account Services Division 1991-1993 1/11 New Bill Format 1991 1/12 Bill Format 1992-1994 1/13 Correspondence 1992 1/14 Credit - Collections 1987-1991 1/15 Credit - Uncollectibles 1987-1991 1/16 Credit and Collection 1992-1994 1/17 Credit and Collection - Uncollectibles / Write-Offs 1992-1994 1/18 Credit Modules 1990-1992 1/19 Customer Information Center 1988-1989 1/20 Customer Information Center 1988-1992 1/21 Customer Telephone Assistance Unit - General 1990-1991 1/22 Customer Telephone Assistance Unit - General 1991-1992 1/23 Customer Telephone Assistance Unit - Call Statistics 1991 1/24 Customer Telephone Assistance Unit - Incentive Award Program 1988-1992 1/25 Customer Telephone Assistance Unit - Outages 1991-1992 1/26 Customer Telephone Assistance Unit - Productivity Work Team 1991-1992 1/27 Customer Service Center 1992 1/28 Disaster Plan 1991 1/29 Five Year Automation and Technology Plan 1990-1991 1/30 Goals and Objectives - Divisions 1991-1992 2/1 Language Line 1990 2/2 Legislative Correspondence 1992-1993 2/3 Low Income Energy Assistance 1987-1992 2/4 Low Income Energy Assistance Rate 1988-1992 2/5 Martin Selig Account 1988-1993 2/6 Windows 1992 2/7 Major Accounts Unit 1991-1994 2/8 Customers - Major Accounts 1991-1995 2/9 Customers - Boeing 1992-1993 2/10 Customers - Seattle Film Works 1991 2/11 Haverman Case (Marijuana Grower) 1993 2/12 R. W. Beck Report 1994-1995 2/13 Facilities Planning 1986-1993 2/14 North Seattle Service Center 1985-1994 2/15 South Service Center 1983-1990 2/16 Power Control Center 1983-1984 2/17 Skagit / Boundary Facilities 1989-1990 2/18 First Hill Substation 1994 2/19 Accountability Statements 1993-1994 2/20 Diversity 1991-1994 2/21 History of City Light 1963-1994 2/22 Strategic Resource Planning Oversight Committee 1993-1994 3/1 WE 2000 Task Force 1993-1994 3/2 Management Principles 1986 3/3 Information Highway 1994-1995 3/4 Retail Wheeling 1994-1995 3/5 Gainsharing 1994-1995 3/6 Co-Sponsors, Strategic Initiatives 1994 3/7 Strategic Initiatives 1994 Customer Services Branch 3/8 Action Plans - SE Seattle, Central Area 1997 3/9 Action Required From the Superintendent's Office 1995-1996 3/10 Executive Team 1998 3/11 Laptop Project 1998 3/12 CSB Direct Report's Meeting 1995-1996 3/13 CSB Direct Report's Meeting 1996 3/14 CSB Direct Report's Meeting 1997-1998 3/15 Director's Meetings 1996-1997 3/16 Customer Service Benchmarks 1996-1997 3/17 Accountability Agreements 1996-1998 3/18 Budget 1996-1998 3/19 Green Boxes 1996 3/20 Sponsorships 1997-1998 3/21 Customer Services Branch, All Staff Meeting 1997 3/22 Performance Objectives - Directors and Executive Team 1998 3/23 Budget Abrogation Status Report 1995 3/24 Emergency Procedures 1996-1998 3/25 Leadership Team 1996-1998 3/26 Customer Services Branch Leadership Team Meetings 1998 3/27 Customer Services Branch Workplan 1996 3/28 Jackson Place Community Council 1996 3/29 Jackson Place Community Council 1996 3/30 Customer Services Branch Reorganization 1997 4/1 Customer Services Branch Reorganization 1996-1997 4/2 Average Payment Plan 1996 4/3 Customer Information System 1996-1999 4/4 Credit and Customer Accounts 1995 4/5 Customer Relations / Account Services Division Misc 1996-1998 4/6 Customer Relations / Account Services Division Misc 1996-1997 4/7 Customer Service Center 1995-1997 4/8 Meter Reading 1995-1996 4/9 Martin Selig 1996-1998 4/10 Account Executives 1998 4/11 Boeing 1996-1997 4/12 Costco Wholesale 1998 4/13 Seattle Times 1997 4/14 Business Planning Unit 1996-1998 4/15 Customer Information 1997-1998 4/16 Community Conservation 1995-1997 4/17 Energy Management Services Division 1996-1997 4/18 Energy Management Services Division 1996-1997 4/19 Energy Management Services Division 1997-1998 4/20 Goals 1997 4/21 Commercial Industrial 1995-1997 5/1 Commercial Industrial Section 1997-1998 5/2 Community Conservation Section 1997-1998 5/3 Evaluation Unit 1995-1997 5/4 Lighting Design Lab 1995-1997 5/5 Policy and Planning Unit 1995-1997 5/6 Kawabe House - Hearing Officer 1996-1998 5/7 Account Services / Customer Relations / Energy Management Team (ACE) 1995-1996 5/8 City Light Business Plan 1991-1992 5/9 City Light Business Plan 1995 5/10 City Light Business Plan Briefing 1995-1996 5/11 Solving the Mysteries of Managing 1995-1997 5/12 Supervisors Off and Running 1996-1997 5/13 Annual Reports 1995-1997 5/14 Information From the Superintendent 1997-1998 5/15 Information From the Superintendent 1995-1997 5/16 "For Your Information" 1996-1998 5/17 "Priority" 1996-1998 5/18 Strategic Resources Assessment 1996 5/19 Customer Information System (CIS) 1997 5/20 Financial Information 1996-1998 5/21 360 Degree Feedback Process 1997-1998 5/22 Labor Relations 1995-1998 5/23 Joint Labor Management Meeting 1995-1998 5/24 Department Policy and Procedure 1982-1996 5/25 Public Outreach Campaign 1997-1998 5/26 Bright Ideas 1995 5/27 Light, Power and Pride 1997-1998 5/28 Regional Issues Steering Committee 1997-1998 5/29 Regional Issues Steering Committee 1996-1997 5/30 Blacks In Government 1996 5/31 Nordstrom 1996-1997 5/32 Contracts 1995-1998 5/33 New Services - Customer Contracts 1997 6/1 Safety 1995-1997 6/2 Safety 1997-1998 6/3 Reports 1995-1996 6/4 Retail Market Strategy 1997 6/5 Veterans 1996 6/6 Vision / Mission Statement 1997 6/7 City Light / Seattle Public Utilities Relationship 1997-1998 6/8 Joint Meter Reading 1995 6/9 Work Plan Program 1996-1997 6/10 Managing Productive Hours 1995 6/11 Customer Service Initiatives 1996 6/12 Rating Agencies 1997 6/13 Electrical Rates and Provisions 1996 6/14 Electrical Rates and Provisions 1996-1998 6/15 Regional Review 1996 6/16 Annual Audit 1996-1997 6/17 Issue Papers 1996-1997 6/18 Appliance Repair Issue Paper 1996 6/19 Contracts With Retail Customers 1997 6/20 Franchises 1996 6/21 Low Income Assistance 1995 6/22 Washington Natural Gas / Puget Power Merger - Issue Paper 1996 6/23 Briefing Papers 1996 6/24 Retail Wheeling (Puget Power) 1996 6/25 Early Separation Incentive Program 1996 6/26 Customer Service Consolidation 1996-1997 6/27 Broadbanding Demo Project 1996 6/28 Electric Utility Benchmarks 1996 6/29 Retail Services Project 1997-1998 6/30 Retail Services Project / Team 1997 6/31 Retail Services Project / Team 1996 6/32 Utility Cost Watch Services 1998 6/33 Schedule 44 1996-1997 6/34 Energy Management Services Plan 1996-1997 6/35 Energy Services / Products 1996 6/36 Strategic Systems Planning 1996 7/1 Planning Review 1996 7/2 Departmental Performance Measures (City Light) 1996-1998 7/3 Suburban Franchises 1997-1998 7/4 MeterNet Plan 1998 7/5 Product and Services 1997-1998 7/6 Web Oversight Committee 1998 7/7 Customer Choice 1997-1998 7/8 Public Engagement - "Power comes To the Neighborhoods" 1998 7/9 Affirmative Action 1996-1997 7/10 Affirmative Action 1997-1998 7/11 City Council 1995 7/12 City Council - Birmingham Steel 1995-1997 7/13 Seattle Housing Authority 1997 7/14 Housing and Human Services 1995-1998 7/15 Legislation 1995-1997 7/16 Restructuring Electric Industry 1997-1998 7/17 Utilities and Environmental Management Committee 1996 7/18 Executive Services Department 1995-1996 7/19 Economic Development Cluster 1996 7/20 Seattle Utilities Customer Service Group 1996 7/21 Department of Construction and Land Use 1996 7/22 Office of the Mayor 1997-1998 7/23 Mentoring Program 1996 7/24 Utilities Cluster / Reorganization 1996 7/25 Joint Billing 1996-1997 7/26 Consolidated Customer Service Project 1997-1998 7/27 NW Research Group "Market Research Services" 1997-1998 7/28 Call Center 1998 7/29 Seattle Public Utilities 1997 7/30 Sustainability Program 1998 7/31 American Public Power Association 1995-1996 7/32 American Public Power Association 1999 7/33 Bonneville Power Administration 1995-1996 8/1 Electric Power Research Institute 1995-1997 8/2 Large Public Power Council 1995-1997 8/3 Large Public Power Council 1997-1999 8/4 Large Public Power Council 1997 8/5 Large Public Power Council 1996 8/6 Large Public Power Council 1996-1997 8/7 Large Public Power Council 1996 8/8 Large Public Power Council 1996 8/9 Northwest Power Planning Council 1996 8/10 Pacific Northwest Utilities Conference Committee 1995 8/11 International Brotherhood of Electrical Workers 1995-1996 8/12 IFPTE Local 17 1995-1999 8/13 Northwest Public Power Association Surveys 1996-1997 8/14 Washington Natural Gas - Puget Power Merger 1996 8/15 Washington Dept of Community, Trade and Economic Development - Low-Income Home Energy Assistance 1996 8/16 Regional Transit Authority 1997 8/17 American Association of Blacks in Energy 1998 8/18 Accountability Agreements 1995-1996 8/19 Combined Customer Service System, Focus Group, Customers 1998-1999 8/20 Low-Income Home Energy Assistance Program 1996 8/21 Northwest Energy Efficiency Alliance 2001 8/22 Northwest Energy Efficiency Alliance 2001 8/23 Utility Cost Watch Services 1997 8/24 Work Program 1996