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Seattle Citizens Service Bureau Records, 1988-2000

Overview of the Collection

Creator
Seattle (Wash.). Dept. of Neighborhoods
Title
Seattle Citizens Service Bureau Records
Dates
1988-2000 (inclusive)
Quantity
1.2 cubic feet, (3 boxes)
Collection Number
5752-03
Summary
Records of the Citizens Service Bureau which was created in 1965 to handle citizen complaints and serve as a referral resource for city services.
Repository
Seattle Municipal Archives
Seattle Municipal Archives
Office of the City Clerk
City of Seattle
PO Box 94728
98124-4728
Seattle, WA
Telephone: 2062337807
Fax: 2063869025
archives@seattle.gov
Access Restrictions

Records are open to the public.

Languages
English
Sponsor
Funding for processing this record series was provided through a grant from the National Historical Publications and Records Commission.
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Historical Note

The Department of Neighborhoods was created in 1991 by consolidating staff from the Executive Department's Citizens Service Bureau and Office of Neighborhoods, the Community Service Centers of the Department of Human Resources, and the Neighborhood Assistance Division of the Department of Community Development. The Office of Urban Conservation, the City's historic preservation agency, was added in 1992. The following year, the department added a community development function by taking over projects in the Central Area, Southeast Seattle, and the Port of Seattle. In 1999, the Neighborhood Planning Office was abolished and its continuing functions were assumed by the Department of Neighborhoods. The Department's mission is to bring local government closer to the citizens by maintaining a responsive presence in Seattle neighborhoods, by responding to citizen concerns and complaints, and providing a communications link for neighborhoods on City issues that will have an impact on them. The department operates the Neighborhood Service Centers (Little City Halls), administers the Neighborhood Matching Grant Program, staffs the Landmarks Preservation Board, and manages the P-Patch program.

The Citizens Service Bureau opened in 1965 as a central location in City Hall where citizens could obtain information, request City services and resolve complaints about City policies, procedures and service delivery. The Bureau was part of the Executive Department from its creation until it moved to the newly-formed Department of Neighborhoods in 1991. In 2007 the name was changed to Customer Service Bureau.

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Content Description

Records of the Director (later, Manager) of the Citizens Service Bureau, which became part of the Department of Neighborhoods in 1991. Records include subject files, photographs and reports. Topics include hate crimes, preparations for the Seattle WTO conference in 1999 and logs of telephone complaints received during and after the conference. Also included are records of the Interdepartmental Enforcement Alliance Team and Neighborhood Action Team which helped communities with cross-jurisdictional problems involving law enforcement, public health or safety.

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Use of the Collection

Preferred Citation

[Item and date], Seattle Citizens Service Bureau Records, Record Series 5752-03. Box [number], Folder [number]. Seattle Municipal Archives.

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Administrative Information

Arrangement

Arranged into two subseries: subject files and interdepartmental teams.

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Detailed Description of the Collection

The following section contains a detailed listing of the materials in the collection.

  • Subject Files, 1988-2000

    • Description: City Directory Assistance from DAS to Dept. of Neighborhoods
      Dates: 1994-1995
      Container: Box/Folder 1/1
      Location: Subject Files, 1988-2000
    • Description: Citizen Service Bureau Reorganization, Executive Administration to Dept. of Neighborhoods
      Dates: 1990
      Container: Box/Folder 1/2
      Location: Subject Files, 1988-2000
    • Description: CSB Weekly Reports to Dept. of Neighborhoods Director
      Dates: 1993-1994
      Container: Box/Folder 1/3
      Location: Subject Files, 1988-2000
    • Description: Complaint Tracking Database
      Dates: 1991-1992
      Container: Box/Folder 1/4
      Location: Subject Files, 1988-2000
    • Description: Hate Crimes Campaign
      Dates: 1992
      Container: Box/Folder 1/5
      Location: Subject Files, 1988-2000
    • Description: Hate Crimes Campaign
      Dates: 1992
      Container: Box/Folder 1/6
      Location: Subject Files, 1988-2000
    • Description: Interaction / Transition Program
      Dates: 1997
      Container: Box/Folder 1/7
      Location: Subject Files, 1988-2000
    • Description: Language Resource Directory
      Dates: 1991-1992
      Container: Box/Folder 1/8
      Location: Subject Files, 1988-2000
    • Description: Rodney King - Los Angeles Verdict / Anti-Bigotry Campaign
      Dates: 1993
      Container: Box/Folder 1/9
      Location: Subject Files, 1988-2000
    • Description: Survey - Dept. Heads re CSB Complaint Process
      Dates: 1988
      Container: Box/Folder 1/10
      Location: Subject Files, 1988-2000
    • Description: WTO Planning
      Dates: 1999
      Container: Box/Folder 1/11
      Location: Subject Files, 1988-2000
    • Description: WTO Planning - PIO, Emergency Operations Center
      Dates: 1999
      Container: Box/Folder 2/1
      Location: Subject Files, 1988-2000
    • Description: WTO Telephones
      Dates: 1999-2000
      Container: Box/Folder 2/2
      Location: Subject Files, 1988-2000

  • Interdepartmental Teams, 1993-2000

Names and SubjectsReturn to Top

Subject Terms

  • Apartments
  • Demonstrations--Washington--Seattle
  • Drug abuse and crime--Washington--Seattle
  • Law enforcement--Washington--Seattle
  • Neighborhood planning
  • World Trade Organization

Corporate Names

  • Seattle (Wash.). Citizens Service Bureau
  • Seattle (Wash.). Dept. of Neighborhoods

Geographical Names

  • Seattle (Wash.)

Form or Genre Terms

  • Photographs

Finding aid prepared by Janet Ness
2010

CC Attribution
This work is licensed under a Creative Commons Attribution 4.0 International License.

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