The Citizens Service Bureau was created in 1965 to handle citizen complaints and serve as a referral resource for city services. It was part of the Executive Department until 1991 when it became a division of the newly established Department of Neighborhoods. CSB receives and responds to 23,000 citizen questions and complaints annually. The staff coordinates interdepartmental responses to citizen concerns and leads Citywide efforts to improve customer service. In 1999, these functions were consolidated into Customer Services Division of the Department.
Observation records and incident reports related to seaplane take-offs and landings on Lake Union. A 1989 agreement between the City, Lake Union area neighbors, and the aircraft companies established regulations regarding hours of flight operation and taxiing and flight patterns in order to minimize noise. Also includes correspondence and copies of the agreement.
Records are open to the public.
[Item and date], Seaplane Noise Observation Project, Record Series 1000-03 Box [number], Folder [number]. Seattle Municipal Archives.