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Seattle Citizens Service Bureau Records, 1988-2000

Overview of the Collection

Creator
Seattle (Wash.). Dept. of Neighborhoods
Title
Seattle Citizens Service Bureau Records
Dates
1988-2000 (inclusive)
Quantity
1.2 cubic feet, (3 boxes)
Collection Number
5752-03
Summary
Records of the Citizens Service Bureau which was created in 1965 to handle citizen complaints and serve as a referral resource for city services.
Repository
Seattle Municipal Archives
Seattle Municipal Archives
Office of the City Clerk
City of Seattle
PO Box 94728
98124-4728
Seattle, WA
Telephone: 206-233-7807
Fax: 206-386-9025
archives@seattle.gov
Access Restrictions

Records are open to the public.

Languages
English
Sponsor
Funding for processing this record series was provided through a grant from the National Historical Publications and Records Commission.


Historical NoteReturn to Top

The Department of Neighborhoods was created in 1991 by consolidating staff from the Executive Department's Citizens Service Bureau and Office of Neighborhoods, the Community Service Centers of the Department of Human Resources, and the Neighborhood Assistance Division of the Department of Community Development. The Office of Urban Conservation, the City's historic preservation agency, was added in 1992. The following year, the department added a community development function by taking over projects in the Central Area, Southeast Seattle, and the Port of Seattle. In 1999, the Neighborhood Planning Office was abolished and its continuing functions were assumed by the Department of Neighborhoods. The Department's mission is to bring local government closer to the citizens by maintaining a responsive presence in Seattle neighborhoods, by responding to citizen concerns and complaints, and providing a communications link for neighborhoods on City issues that will have an impact on them. The department operates the Neighborhood Service Centers (Little City Halls), administers the Neighborhood Matching Grant Program, staffs the Landmarks Preservation Board, and manages the P-Patch program.

The Citizens Service Bureau opened in 1965 as a central location in City Hall where citizens could obtain information, request City services and resolve complaints about City policies, procedures and service delivery. The Bureau was part of the Executive Department from its creation until it moved to the newly-formed Department of Neighborhoods in 1991. In 2007 the name was changed to Customer Service Bureau.

Content DescriptionReturn to Top

Records of the Director (later, Manager) of the Citizens Service Bureau, which became part of the Department of Neighborhoods in 1991. Records include subject files, photographs and reports. Topics include hate crimes, preparations for the Seattle WTO conference in 1999 and logs of telephone complaints received during and after the conference. Also included are records of the Interdepartmental Enforcement Alliance Team and Neighborhood Action Team which helped communities with cross-jurisdictional problems involving law enforcement, public health or safety.

Use of the CollectionReturn to Top

Preferred Citation

[Item and date], Seattle Citizens Service Bureau Records, Record Series 5752-03. Box [number], Folder [number]. Seattle Municipal Archives.

Administrative InformationReturn to Top


Detailed Description of the CollectionReturn to Top

The following section contains a detailed listing of the materials in the collection.

Subject Files, 1988-2000Return to Top

Container(s) Description Dates
Box/Folder
1/1
City Directory Assistance from DAS to Dept. of Neighborhoods
1994-1995
1/2
Citizen Service Bureau Reorganization, Executive Administration to Dept. of Neighborhoods
1990
1/3
CSB Weekly Reports to Dept. of Neighborhoods Director
1993-1994
1/4
Complaint Tracking Database
1991-1992
1/5
Hate Crimes Campaign
1992
1/6
Hate Crimes Campaign
1992
1/7
Interaction / Transition Program
1997
1/8
Language Resource Directory
1991-1992
1/9
Rodney King - Los Angeles Verdict / Anti-Bigotry Campaign
1993
1/10
Survey - Dept. Heads re CSB Complaint Process
1988
1/11
WTO Planning
1999
2/1
WTO Planning - PIO, Emergency Operations Center
1999
2/2
WTO Telephones
1999-2000

Interdepartmental Teams, 1993-2000Return to Top

Container(s) Description Dates
Box/Folder
2/3
Fortson Square / 500 3rd Ave. Work Group
1997-1998
2/4
Interdepartmental Enforcement Alliance (IDEA) Team
1993-1996
2/5
Interdepartmental Enforcement Alliance (IDEA) Team Agenda Items
1995-1996
2/6
Interdepartmental Enforcement Alliance (IDEA) Team - 208 Elliott Ave., Black Angus Bldg.
1995
2/7
Interdepartmental Enforcement Alliance (IDEA) Team - 4614 S. Juneau
1995
2/8
Interdepartmental Enforcement Alliance (IDEA) Team - 4800 Block S. Chicago St.
1994-1995
2/9
Interdepartmental Enforcement Alliance (IDEA) Team - Alaska Way Viaduct
1996-1997
2/10
Interdepartmental Enforcement Alliance (IDEA) Team - Courtland Pl. S. (Includes Photographs)
1996-1998
2/11
Interdepartmental Enforcement Alliance (IDEA) Team - Lago Vista Apartments (Incl. Photographs)
1997-1998
3/1
Interdepartmental Enforcement Alliance (IDEA) Team - Lago Vista Apartments
1997
3/2
Interdepartmental Enforcement Alliance (IDEA) Team - Nuts 'N' Bolts, 2533 Westlake Ave. N.
1994-1995
3/3
Interdepartmental Enforcement Alliance (IDEA) Team - Pang Property
1997
3/4
Interdepartmental Enforcement Alliance (IDEA) Team - SHARE and Final Four / Homeless Arrests
1995
3/5
Interdepartmental Enforcement Alliance (IDEA) Team - Union Station
1995-1996
3/6
Neighborhood Action Team Seattle
1998-2000
3/7
Neighborhood Action Team Seattle - Protocol and Mission Statement
1997-1998
3/8
Neighborhood Action Team Seattle Subcommittee: Brighton Place Apartments
1998
3/9
Neighborhood Action Team Seattle - Rooming and Boarding Houses
1998-1999
3/10
Neighborhood Action Team Seattle - South
1997-1999